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Help Desk Information

Family/Student Tech Support 

Please complete our Student/Family Technology Support Request Form if you need IT assistance.

Staff Tech Support 

Please complete our Staff Technology Support Request Form if you need IT assistance.

  • You will need to supply your full email address as the username (e.g., john.smith@icsd.k12.ny.us). The password will be the same password you use for SchoolTool or your computer login.

  • For more detailed instructions on how to submit an IT support ticket click here.

Note: If you come across the following message, "There was a problem processing your request", please click on this link and then try to log in again.

Help Desk Location and Hours

The ICSD Technology Department Help Desk is available by phone at (607) 882-9555 and for walk-in support for staff at 602 Hancock Street, Ithaca, NY.

Monday - Friday, 8:30 a.m. - 4 p.m.
(first come, first served)

Before you visit the help desk, please be sure to backup your important files on an external jump drive or the network. Repairs to laptops often involve re-imaging, which will delete any information/files that are stored locally on your device.